{"id":21,"date":"2026-08-27T12:02:55","date_gmt":"2026-08-27T12:02:55","guid":{"rendered":"https:\/\/tobaccoace.com\/faq\/"},"modified":"2026-09-03T07:24:56","modified_gmt":"2026-09-03T07:24:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/tobaccoace.com\/es\/faq\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<div class=\"faq-page\">\n\t\t<div class=\"faq-page__intro\">\n\t\t\t<h2>Preguntas frecuentes<\/h2>\n\t\t\t<p>Respuestas sobre requisitos de edad, productos, disponibilidad, pedidos, pago y cumplimiento.<\/p>\n\t\t<\/div>\n\t\t<div class=\"faq-accordion\"><details class=\"faq-item\"><summary aria-expanded=\"false\" aria-controls=\"faq-panel-1\">\u00bfCu\u00e1l es el pedido m\u00ednimo?<i aria-hidden=\"true\"><\/i><\/summary><div class=\"faq-answer\" id=\"faq-panel-1\"><p>El pedido m\u00ednimo es un cart\u00f3n. Cada cart\u00f3n contiene 10 paquetes, es decir, 200 cigarrillos.<\/p><\/div><\/details><details class=\"faq-item\"><summary aria-expanded=\"false\" aria-controls=\"faq-panel-2\">\u00bfQu\u00e9 formato de paquete recibir\u00e9?<i aria-hidden=\"true\"><\/i><\/summary><div class=\"faq-answer\" id=\"faq-panel-2\"><p>Pack format can vary by available inventory. We confirm the exact format and provide current packaging information when you inquire.<\/p><\/div><\/details><details class=\"faq-item\"><summary aria-expanded=\"false\" aria-controls=\"faq-panel-3\">How do I check current availability?<i aria-hidden=\"true\"><\/i><\/summary><div class=\"faq-answer\" id=\"faq-panel-3\"><p>Send the product name, destination state and ZIP code by WhatsApp or email. We will confirm available inventory.<\/p><\/div><\/details><details class=\"faq-item\"><summary aria-expanded=\"false\" aria-controls=\"faq-panel-4\">\u00bfNewport Menthol est\u00e1 disponible en todos los estados?<i aria-hidden=\"true\"><\/i><\/summary><div class=\"faq-answer\" id=\"faq-panel-4\"><p>No. Las restricciones al tabaco mentolado var\u00edan seg\u00fan el estado y la localidad. Debemos verificar el destino antes de aceptar un pedido.<\/p><\/div><\/details><details class=\"faq-item\"><summary aria-expanded=\"false\" aria-controls=\"faq-panel-5\">\u00bfC\u00f3mo se verifica la edad?<i aria-hidden=\"true\"><\/i><\/summary><div class=\"faq-answer\" id=\"faq-panel-5\"><p>Los pedidos est\u00e1n limitados a adultos de 21 a\u00f1os o m\u00e1s. La informaci\u00f3n del cliente y la edad deben verificarse, y puede requerirse comprobante de edad en la entrega.<\/p><\/div><\/details><details class=\"faq-item\"><summary aria-expanded=\"false\" aria-controls=\"faq-panel-6\">\u00bfC\u00f3mo sabr\u00e9 el precio total?<i aria-hidden=\"true\"><\/i><\/summary><div class=\"faq-answer\" id=\"faq-panel-6\"><p>Primero confirmamos el producto, la cantidad y el destino. Recibir\u00e1 el total completo del pedido en una factura antes del pago.<\/p><\/div><\/details><details class=\"faq-item\"><summary aria-expanded=\"false\" aria-controls=\"faq-panel-7\">\u00bfC\u00f3mo pago con USDT?<i aria-hidden=\"true\"><\/i><\/summary><div class=\"faq-answer\" id=\"faq-panel-7\"><p>Despu\u00e9s de aprobar el pedido, proporcionamos la red USDT aceptada y la direcci\u00f3n del monedero junto con la factura. Confirme siempre ambos antes de enviar el pago.<\/p><\/div><\/details><details class=\"faq-item\"><summary aria-expanded=\"false\" aria-controls=\"faq-panel-8\">\u00bfDesde d\u00f3nde se enviar\u00e1 mi pedido?<i aria-hidden=\"true\"><\/i><\/summary><div class=\"faq-answer\" id=\"faq-panel-8\"><p>El inventario disponible puede despacharse desde la regi\u00f3n de Los \u00c1ngeles o Nueva York. El origen del env\u00edo se confirma antes del pago.<\/p><\/div><\/details><details class=\"faq-item\"><summary aria-expanded=\"false\" aria-controls=\"faq-panel-9\">\u00bfCu\u00e1ndo recibir\u00e9 el seguimiento?<i aria-hidden=\"true\"><\/i><\/summary><div class=\"faq-answer\" id=\"faq-panel-9\"><p>El seguimiento se proporciona despu\u00e9s de que se haya despachado el pedido.<\/p><\/div><\/details><details class=\"faq-item\"><summary aria-expanded=\"false\" aria-controls=\"faq-panel-10\">\u00bfQu\u00e9 pasa si el paquete llega da\u00f1ado o incorrecto?<i aria-hidden=\"true\"><\/i><\/summary><div class=\"faq-answer\" id=\"faq-panel-10\"><p>Cont\u00e1ctenos de inmediato con su n\u00famero de pedido y fotos claras del paquete y su contenido. La solicitud se revisar\u00e1 seg\u00fan la pol\u00edtica de pedidos publicada.<\/p><\/div><\/details><details class=\"faq-item\"><summary aria-expanded=\"false\" aria-controls=\"faq-panel-11\">\u00bfQu\u00e9 productos est\u00e1n disponibles actualmente?<i aria-hidden=\"true\"><\/i><\/summary><div class=\"faq-answer\" id=\"faq-panel-11\"><p>Marlboro Red, Marlboro Gold and Newport Menthol are featured. Current availability is confirmed for each product and destination.<\/p><\/div><\/details><details class=\"faq-item\"><summary aria-expanded=\"false\" aria-controls=\"faq-panel-12\">\u00bfD\u00f3nde se encuentra su inventario?<i aria-hidden=\"true\"><\/i><\/summary><div class=\"faq-answer\" id=\"faq-panel-12\"><p>Inventory is held at locations in Los Angeles, California and New York, New York. The applicable fulfillment location is confirmed before an inquiry is accepted.<\/p><\/div><\/details><details class=\"faq-item\"><summary aria-expanded=\"false\" aria-controls=\"faq-panel-13\">How can I confirm current packaging?<i aria-hidden=\"true\"><\/i><\/summary><div class=\"faq-answer\" id=\"faq-panel-13\"><p>Current pack format and packaging are checked against available inventory and confirmed before order details are finalized.<\/p><\/div><\/details><details class=\"faq-item\"><summary aria-expanded=\"false\" aria-controls=\"faq-panel-14\">Can I request current inventory photos?<i aria-hidden=\"true\"><\/i><\/summary><div class=\"faq-answer\" id=\"faq-panel-14\"><p>Yes. Photos of available stock can be provided before order confirmation.<\/p><\/div><\/details><details class=\"faq-item\"><summary aria-expanded=\"false\" aria-controls=\"faq-panel-15\">Is pickup available at both locations?<i aria-hidden=\"true\"><\/i><\/summary><div class=\"faq-answer\" id=\"faq-panel-15\"><p>Warehouse access is not open to the public. Any fulfillment arrangement must be confirmed in advance.<\/p><\/div><\/details><details class=\"faq-item\"><summary aria-expanded=\"false\" aria-controls=\"faq-panel-16\">Does availability vary by destination?<i aria-hidden=\"true\"><\/i><\/summary><div class=\"faq-answer\" id=\"faq-panel-16\"><p>Yes. Product availability and fulfillment depend on the destination and applicable state and local law.<\/p><\/div><\/details><\/div>\t\t<div class=\"faq-contact\">\n\t\t\t<h3>\u00bfA\u00fan tiene preguntas?<\/h3>\n\t\t\t<p>Cont\u00e1ctenos con su producto, cantidad y c\u00f3digo postal de destino. Revisaremos la disponibilidad y los requisitos aplicables antes de aceptar un pedido.<\/p>\n\t\t\t<div class=\"faq-contact__actions\">\n\t\t\t\t<a class=\"button button--light\" href=\"https:\/\/wa.me\/16053089554?text=Hello%20TOBACCO%20ACE.%20I%27m%2021%2B%20and%20would%20like%20to%20check%20product%20availability%20for%20my%20state.\" target=\"_blank\" rel=\"noopener noreferrer\">WhatsApp +1 (605) 308-9554<\/a>\n\t\t\t\t<a class=\"faq-inline-link\" href=\"mailto:info@tobaccoace.com\">info@tobaccoace.com<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tobaccoace.com\/es\/wp-json\/wp\/v2\/pages\/21","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tobaccoace.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tobaccoace.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tobaccoace.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tobaccoace.com\/es\/wp-json\/wp\/v2\/comments?post=21"}],"version-history":[{"count":1,"href":"https:\/\/tobaccoace.com\/es\/wp-json\/wp\/v2\/pages\/21\/revisions"}],"predecessor-version":[{"id":76,"href":"https:\/\/tobaccoace.com\/es\/wp-json\/wp\/v2\/pages\/21\/revisions\/76"}],"wp:attachment":[{"href":"https:\/\/tobaccoace.com\/es\/wp-json\/wp\/v2\/media?parent=21"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}